“I have just taken a call from Mark at Gads Hill School regarding our driver, Daniel. Mark said he said he had no water and sent a text to Daniel who said he would deliver within 20 minutes. He said Daniel was a credit to the company and we should have more people like him, he also added that it was brilliant customer service from Daniel, not just on this occasion but on many deliveries previously. The customer was absolutely over the moon with the service and couldn’t thank Daniel enough”
Edgar’s Water, Customer Services
A new role had arisen in the Edgar’s Bottling Plant in July this year. The successful applicant, a big guy who plays rugby for a local team, was pleased to be welcomed by Edgar’s! He wishes to remain anonymous but was very happy for us to share his story! We will call him Jim for the purposes of this case study..
During his induction on his first day, Mike, our HR and Facilities Manager, introduced Jim to staff at Wellbeing People (Wellbeing People are part of the same group as Edgar’s). Mike then left Jim to be shown the many products and services that Wellbeing People provide. Allan, an accomplished member of the Events Team, asked Jim if he would like to be health checked by using Wellbeing People’s Interactive Health Kiosk! Jim agreed and the health check commenced!
About 10 minutes later, when Mike returned, Jim was sitting down with Allan who was taking secondary readings of his blood pressure. His blood pressure was reading black, a range that is ‘too high’ and very high risk. Allan said he would normally advise someone to go straight to A&E but as it was Jim’s first day he thought the reading may be higher due to stress etc.. Jim re-took his blood pressure twice later that day and he was still in the black range, so we advised him to go to his GP urgently. Jim had been working nights in his previous job with a poor diet. He didn't have a clue that he had a problem as he thought he was quite fit!
Jim was really thankful to Edgar’s and Wellbeing People for the detail we go into with new staff; he said he felt cared for in his new role and that this health check could have saved his life. It has given him a huge kick to sort out his diet and lifestyle. We welcome Jim to the company and will continue to monitor his health.
The Interactive Health Kiosk is readily available for all staff at Edgar’s and Wellbeing People to regularly check their health and lifestyle balance. A confidential report allows staff to measure their own readings confidentially and use as a regular guide to monitor their results.
This is just a quick message to say how nice your delivery driver is, whenever he comes into our offices he always has a smile and something nice to say, he is extremely polite and is an absolute credit to your company, when he comes in his attitude and general happiness spreads as he makes everyone else feel happy by just being him. I just wanted you to know this as people are all too quick to point out negatives but not so quick to point out the positives in companies and he is definitely a positive for your company.
Rainbow Office Supplies
Senior Ops Agent, LGW-LGW, DHL International (UK) Ltd
Receptionist, Wasabi Co Ltd
I would just like to thank you for the marvellous luxury fruit hamper I received Wednesday after being advised that I had won it for agreeing to paperless invoicing.
It was a lovely hamper enjoyed by everyone in our little office! Please forward my thanks to those responsible.
Wishing you all a lovely weekend. Kindest regards,
Edgar's Water supply temporary water coolers to our construction sites, service is fast and efficient and the process is very straight forward – I would definitely recommend them to others!
Joanne Parish - Project Administrator